Return Policy

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Thai Kanom purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

If you receive an item that is broken or damaged or wrong, you may contact customer service within 7 days for a replacement. Items will not be replaced after 7 days. Please contact customer service with any questions via Email thaikanom@happyland.co.th or via Phone +66 (0) 2377 1500 Ext. 157 or +66 (0) 63494 3728, Monday-Friday 8AM-5.30PM and we will respond with the appropriate return and/or exchange instructions.

  • Trial Pack is not eligible for return or refund. Return is only accepted if the product is not opened and not used.
  • Returns must be made within 7 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • Please call +66 (0) 2377 1500 Ext. 157 and return your Thai Kanom to:
    Happyland InterTrade Co., Ltd. (Thai Kanom Customer Service)
    139 Soi Happyland Center 1, Ladprao Road, Khlong Chan, Bangkapi, Bangkok 10240
  • You will be responsible for the return shipping & handling charges
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • All returns will be credited to the original credit/Debit card used at the time of purchase or bank account provided by you.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Only items purchased on www.thaikanom.com be accepted for a return. Items purchased from other retailers cannot be returned or exchanged. Please contact customer service with any questions by email at thaikanom@happyland.co.th or via Phone +66 (0) 2377 1500 Ext. 157 or +66 (0) 63494 3728, Monday-Friday 8AM-5.30PM
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